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- US Military Strike Wipes Out Six in Deadly Drug War at Sea
US Military Strike Wipes Out Six in Deadly Drug War at Sea
White House Removes NTSB Board Member Over Workplace Misconduct Allegations
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Qatar’s Education Minister Rejects Western Concerns Over Women’s Rights
The Minister of Education for the State of Qatar delivered a pointed message to Western nations on International Women’s Day, rejecting what she characterized as unwanted interference in the affairs of Muslim women.
88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
Trump Rejects Biden’s Executive Privilege Claims Over Congressional Records
The question of what former presidents can hide from the American people has always been a thorny one, tangled up in constitutional principles and political calculations. This week, that question moved from the theoretical to the very real.
Around America
Ohio State President Ted Carter resigns over 'inappropriate relationship'
Ohio State University President Ted Carter stepped down after admitting to an inappropriate relationship with someone seeking public resources. The university board accepted his resignation as leadership transitions begin.
Massachusetts prosecutors to drop charge against Patriots’ Christian Barmore
Prosecutors dropped domestic assault charges against Patriots defensive tackle Christian Barmore, citing insufficient evidence for trial. The alleged victim did not travel to pursue the case.
Sen Cory Booker proposes ‘Keep Your Pay Act,’ eliminating federal income tax on first $75,000
Sen. Cory Booker unveiled the “Keep Your Pay Act” to eliminate federal income tax on the first $75,000 of earnings and expand credits for working families. The plan aims to cut taxes for most Americans while adjusting corporate and wealth taxes.
NBA cancels Atlanta Hawks’ plans to celebrate famed Magic City adult entertainment club
The NBA scrapped the Atlanta Hawks’ Magic City club-themed promotional night after league backlash. The event had planned food, merchandise, and music tied to the club’s influence.